Orders & Transactions

Order Management Overview

Access the Orders section from your admin dashboard to view all marketplace transactions.

Orders Table Display

The orders list shows:

• Order ID - Unique identifier (UID)
• Buyer - Avatar, username, email, and verification status
• Total - Full order amount including taxes
• Subtotal - Order amount before taxes
• Taxes - Tax amount collected
• Placed At - When the order was created (shown as time ago)
• Options - Action menu with available operations

The page displays 42 orders at a time, sorted by newest first, with pagination.

Order Actions

View Details

• Icon: Clipboard
• Opens: Detailed order information page
• Shows: Complete order breakdown with all items

Delete Order

• Icon: Trash can
• Action: Permanently removes the order
• Confirmation: Required before deletion
• Effects:
  • Refunds buyer if order was pending/active
  • Updates seller's pending balance
  • Decreases gig's orders in queue
  • Deletes all related data (requirements, upgrades, delivered work, conversations)

Order Items

Each order can contain multiple items with:

• Item Details:

  • Gig purchased
  • Quantity ordered
  • Seller information
  • Upgrades selected
  • Total value
  • Profit value (seller earnings)
  • Commission value (platform earnings)

• Item Statuses:

  • pending - Awaiting requirements from buyer
  • proceeded - Seller working on order
  • delivered - Work submitted by seller
  • canceled - Order item cancelled
  • refunded - Payment returned to buyer
  • finished - Order completed

• Important Dates:

  • Expected delivery date
  • Proceeded at
  • Delivered at
  • Canceled at
  • Refunded at

Order Components

Requirements

Buyer's responses to seller's requirements questions.

Upgrades

Additional services purchased with the gig.

Delivered Work

Files and messages submitted by the seller.

Conversation

Messages between buyer and seller about the order.

Invoice

System-generated invoice for the order.

Refunds

Refund records if applicable.

Important Order Rules

1. Cannot delete orders with pending items - Active work must be completed or cancelled first.

2. Automatic balance updates - When deleting orders:

   • Buyer receives refund to available balance
   • Seller's pending balance is adjusted
   • Gig queue count is updated

3. Data cascade - Deleting an order removes all associated:

   • Requirements
   • Upgrades
   • Delivered work
   • Conversations
   • Refund records

Order Financial Tracking

• Total Value: Final amount paid by buyer
• Subtotal Value: Amount before taxes
• Taxes Value: Tax amount collected
• Commission Value: Platform earnings per item
• Profit Value: Seller earnings per item

Managing Order Issues

When problems arise:

1. Review the order details page
2. Check item statuses
3. Review buyer-seller conversation
4. Verify delivered work if available
5. Make decision based on evidence
6. Delete order if necessary (buyer gets refund automatically)

Tips for Order Management

1. Regular Monitoring: Check for stuck orders (long pending/proceeded status)
2. Quick Resolution: Address issues promptly to maintain trust
3. Documentation: Keep notes on why orders were deleted
4. Balance Verification: Confirm balance updates after deletions
5. Communication: Use the messaging system to clarify with users