Withdrawals & Payouts

Managing Withdrawals & Payouts

Sellers earn money from their services. Here's how to manage their payouts.

Understanding Withdrawals

How It Works:

1. Seller completes an order
2. Money goes to their account balance
3. After clearance period (usually 14 days)
4. They can request withdrawal
5. You approve and send payment

Withdrawal Requests Page

Click Withdrawals to see:

• Pending - New requests to process
• Approved - Completed payouts
• Rejected - Declined requests
• Cancelled - Seller cancelled

Information Shown:

• Seller name and ID
• Amount requested
• Payment method
• Account balance
• Request date

Processing Withdrawals

Step-by-Step:

1. Click on pending request
2. Verify seller's balance
3. Check for any disputes
4. Review payment details
5. Click Approve or Reject

Payment Methods:

• PayPal - Send to their PayPal email
• Bank Transfer - Use provided bank details
• Payoneer - Through Payoneer system
• Wise - International transfers

Setting Withdrawal Rules

Go to Settings > Withdrawals:

• Minimum amount - Smallest withdrawal allowed
• Maximum amount - Largest single withdrawal
• Clearance period - Days before available
• Processing fee - Your withdrawal charge

Handling Issues

Common Problems:

• Insufficient funds - Check for refunds or disputes
• Wrong payment info - Ask seller to update
• Suspicious activity - Investigate before approving
• Tax concerns - May need tax forms

Best Practices

Process Efficiently:

• Set specific days for withdrawals (e.g., Mondays and Thursdays)
• Use bulk actions for multiple requests
• Keep records of all transactions
• Communicate delays clearly

Security Measures:

• Verify large withdrawals
• Check for unusual patterns
• Require ID for first withdrawal
• Keep payment proof