User Verifications

User Verification System

Verification builds trust by confirming user identities.

Types of Verification

Email Verification:

• Automatic when users sign up
• Confirms valid email address
• Required for all users

Phone Verification:

• Optional but recommended
• SMS code sent to phone
• Reduces fake accounts

Identity Verification:

• For sellers only
• Government ID required
• Builds buyer trust

Business Verification:

• For company accounts
• Business documents needed
• Higher selling limits

Verification Center

Navigate to Verifications to see:

• Pending - Waiting for your review
• Approved - Verified users
• Rejected - Failed verification
• Expired - Needs renewal

Reviewing Verifications

Identity Check Process:

1. Click on pending verification
2. View submitted documents
3. Check:
   • Name matches account
   • Photo is clear
   • ID is valid/not expired
   • Not previously used
4. Approve or reject with reason

What to Look For:

• Clear, readable documents
• Matching information
• Valid dates
• No signs of editing

Verification Settings

Go to Settings > Verifications:

• Required for selling - Must verify to offer services
• Auto-approve - For trusted countries
• Document types - What IDs you accept
• Expiry period - How long verification lasts

Handling Verification Issues

Common Problems:

• Blurry photos - Ask for resubmission
• Expired documents - Request current ID
• Name mismatch - May need explanation
• Suspicious documents - Reject and flag account

Best Practices

Quick Processing:

• Review within 24 hours
• Use templates for common responses
• Clear instructions for users
• Bulk approve when possible

Security:

• Store documents securely
• Delete after verification
• Follow privacy laws
• Track verification history