Reviews & Ratings

Managing Reviews & Ratings

Reviews build trust in your marketplace. Here's how to manage them effectively.

Understanding Reviews

Review System Basics:

• Buyers rate services after delivery (1-5 stars)
• They can leave written feedback
• Sellers can respond to reviews
• Reviews affect seller rankings

Review Management Page

Navigate to Reviews to see:

• Recent Reviews - Latest feedback
• Flagged Reviews - Reported as fake or inappropriate
• Pending Moderation - If you enable review approval

Handling Fake Reviews

Signs of Fake Reviews:

• Multiple reviews from same IP
• Generic comments
• All 5-star or all 1-star patterns
• Reviews without actual orders

What You Can Do:

1. Click on suspicious review
2. Check order history
3. Verify purchase was completed
4. Remove if fake
5. Warn or ban the user

Moderating Disputes

When sellers dispute reviews:

1. Check the order conversation
2. Review delivered work
3. Look for evidence
4. Make fair decision
5. Your options:
   • Keep review as is
   • Edit inappropriate content
   • Remove if violates policy

Review Settings

Go to Settings > Reviews:

• Auto-approve - Reviews publish immediately
• Manual approval - You review first
• Minimum length - Require detailed feedback
• Edit window - How long buyers can edit

Best Practices

Encourage Good Reviews:

• Send reminder emails
• Offer incentives (carefully)
• Make reviewing easy
• Respond to issues quickly

Maintain Quality:

• Remove obvious fakes
• Don't over-moderate
• Let sellers respond
• Keep it transparent